Refund policy

Your Right to Cancel (Statutory Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving any reason, provided the product remains sealed and unopened.

Because NadFuel is a food supplement, it falls under the exemption in Regulation 28 of the Consumer Contracts Regulations 2013, which excludes sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken. This means that once the bottle has been opened, it is no longer eligible for cancellation under the 14-day statutory right, as we are unable to resell an opened supplement product.

If you wish to cancel an unopened order within 14 days of delivery, contact us at nadfueluk@gmail.com and return the sealed, unopened product to us. In accordance with Regulation 34 of the Consumer Contracts Regulations 2013, we will issue your refund within 14 calendar days of receiving the returned product back, or of you providing evidence that it has been sent back to us, whichever is earlier.

This statutory right exists independently of, and in addition to, the 60-Day Guarantee described below, which is specifically designed to cover situations where the product has been opened and used.

The NadFuel 60-Day Guarantee

We stand behind NadFuel. If you've given it a genuine, consistent try and don't feel it's right for you, we offer a money-back guarantee under the following terms.

Eligibility

To qualify for a refund under the 60-Day Guarantee:

  • Your claim must be submitted between day 45 and day 60 from your original delivery date. This gives the product a fair opportunity to work as intended before a refund is considered.
  • The guarantee applies to one claim per customer, identified by order email address, name, and delivery address. Multiple orders from the same household are treated as a single claim allowance.
  • You must have taken the product consistently, as directed on the label, for the claim to be considered.

What You'll Need to Provide

To process your refund, we ask you to:

  1. Contact nadfueluk@gmail.com with your order number.
  2. Provide clear photos of the empty bottle(s) corresponding to your order, showing the product has been used as directed.
  3. Answer a short set of questions about your usage (approximate consistency of use, any effects noticed) — this helps us understand your experience and process your claim fairly.

We may, at our discretion, request the empty bottle be returned to us by post instead of or in addition to photos.

What Happens Next

Once your claim is submitted with the required information, we aim to review and respond within 10 business days. If approved, refunds are issued to your original payment method within 10 business days of approval.

We reserve the right to decline claims that do not meet the above criteria, or where we have reasonable grounds to believe the guarantee is being claimed fraudulently or in bad faith.

Subscription Cancellations

If you are on a NadFuel subscription, you may cancel future shipments at any time through your account or by contacting nadfueluk@gmail.com. Cancelling your subscription does not automatically trigger a refund for shipments already delivered — the 60-Day Guarantee terms above apply separately to each shipment if you wish to make a claim.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery with photos of the issue. This is handled separately from the 60-Day Guarantee and does not count toward your one-claim allowance.

Contact

For any refund query, please contact us at nadfueluk@gmail.com